WHAT IS CONSIGNMENT NOTE NUMBER?
Each consignment note is printed with a set of bar coded digits, called consignment note number. At point of pick up, each parcel/document will be attached with a consignment note. Senders or receivers may query their shipment by quoting the respective consignment note number.
WHEN WILL MY SHIPMENT ARRIVE?
Consignments destined for major towns within Peninsular Malaysia are scheduled to be delivered on the next business day. Consignments destined for East Malaysia are generally scheduled to be delivered within two business days. Consignments destined for non major towns within Peninsular and East Malaysia may require additional days.
Delivery time for international consignments vary according to destinations. Please contact our nearest Nationwide Express branch for more information.
ARE THERE ANY WEIGHT AND SIZE LIMITATIONS WHEN I SHIP WITH NATIONWIDE EXPRESS?
Packages up to 30 kgs and length of 5 feet are accepted for express service. For consignments above 30 kgs, kindly contact our nearest Nationwide Express branch.
WHAT IS THE MAXIMUM WEIGHT PER BOX TO EAST MALAYSIA?
Parcel shipment to East Malaysia must not exceed 25kg per consignment note.
WHAT IS NATIONWIDE EXPRESS LIABILITY?
Nationwide Express liability shall be limited to a sum of RM200 or its equivalent per consignment or the value of the consigned shipment, whichever is lesser. Nationwide Express shall not be liable for consequential loss however arising.
IS THERE ANY HIDDEN CHARGES OR ADDITIONAL SURCHARGES?
A surcharge of RM10.00 will be imposed for shipments delivered to specific postal code in remote area.
A surcharge of RM50.00 will be imposed for shipments delivered to specific postal code in International remote area.
A surcharge of RM80.00 per consignment note will be charge for shipment delivered to FTZ area. Proper documentation is required for clearance purpose e.g. C2 Form.
Non-document to Brunei is subject to GST taxes to be borne by consignee.Non-document to Singapore is subject to GST taxes to be borne by consignee.
DOES NATIONWIDE EXPRESS PROVIDE INSURANCE COVERAGE?
Customers are advised to arrange insurance coverage for their consignments respectively. Nationwide Express shall consider arranging for insurance coverage only upon request by customer. Cost of insurance shall be borne by customers themselves and will vary according to the value of consignment.
Customers are advised to arrange insurance coverage on their consignments and NATIONWIDE EXPRESS is under no obligation to provide such insurance coverage. Simply complete the section on the consignment note indicating if you need additional protection subject that is not any of the excluded item in the list. Coverage will be granted provided that the shipment's value is between RM200 and RM30,000 at 1.5% of the value declared.
WHO SHOULD I CONTACT IF MY SHIPMENT IS DAMAGED, TAMPERED OR MISSING?
The sender or receiver must notify Nationwide Express origin station, Customer Services Department at 03-80733333 or email to email@example.com immediately to facilitate investigations. Claims must be in writing and within 14 days of the shipment date. Inspection is mandatory therefore do not dispose of or interfere with the packaging/goods as this may void the claims. Any claims lodged after the period of 14 days will not entertained by Nationwide Express
HOW LONG WILL A CLAIM PROCESS TAKE?
Claims will only be processed by Nationwide Express upon receipt of claim letter attached with a copy of consignment note. A credit note will be issued for valid claims* to account holders and a cheque for cash customers will be issued upon completion of investigation. Process time period will entail approximately 3-4 weeks.
*Valid claim: where Nationwide Express acknowledges negligence towards a particular consignment
DO I NEED TO ATTACH A COMMERCIAL INVOICE WHEN I SHIP WITH NATIONWIDE EXPRESS?
Commercial invoice (3 copies) stating declared value of items sent are required for:
- All non-document consignments destined for locations outside Malaysia
- All non-document air freight consignments to East Malaysia
HOW TO OPEN AN ACCOUNT WITH NATIONWIDE EXPRESS?
Kindly contact our Sales Department at 03-5163 3388 or the nearest Nationwide Express station to find out about procedures for opening an account with us. Refer to Network section to obtain contact numbers.
WHAT ARE THE REQUIREMENTS TO OPEN AN ACCOUNT?
Applicant of account must meet the following requirements to qualify for registration of an account with Nationwide Express:
- Applicant must be a business entity
- Minimum billing amount for each invoice shall be:
- RM500 per month for Klang Valley
- RM200 per month for other locations
WHAT IS THE PROCESS TIME FOR APPLICATION OF A NEW ACCOUNT?
Application for a new account with Nationwide Express will generally require between 1 to 2 working days from date of confirming terms and conditions agreed by both Nationwide Express and applicant.